Gustafson Brothers Automotive

This play should be reported to Better Business Bureau and investigated continuously until they are no longer in business I mean 50 years, family business enough is enough with the unhealthy, mentally ill, and well funded people that think they are mechanics, mechanically inclined and whatever else they have going on at this AAA Certified Repair facility. I was charged $450 for them to tell me that they'll investigate a coolant leak and failure to pass smog on 1994 Mercedes Benz S420 with only 102k. I came in there wanting an estimate for how much it will cost to fix whatever the problem was, I even provided smog test reports and the evidence of the obvious coolant leak. I told them that I was really not feeling well, I live pretty far away and it's a bit much for one day to deal with and they looked very very busy there. The car was towed into the back lot and I waited about 15-30 minutes talking to the young lady at the front desk and the mechanic there providing them both as much detailed information as possible. I was told I'll get an estimate and that on Saturday or Monday the car will be ready for me to pick up. This was on Friday the 8th of September 2023. Shortly after I left and was walking to the bus stop I received an email from them they did say they were going to send one. I did not approve any work and they started working on the car, well that's what Eric called it on Saturday evening after declining to release it to the same tow company that towed it in. On Friday I was told that I'll be getting a text on Saturday morning, I did not receive one call from this place or text like I was told, just emails demanding more and more money. Eric told me that the technician spent hours working on the car on Saturday morning. They literally forced me to pay this money and damaged few things on the vehicle both interior, exterior who knows what else. The car has to be sold now and it was a simple transfer of ownership process. And I was on the way there to do smog yet again after failing twice because the guy does not know about Mercedes Benz and drives the vehicles with the doors open on and off the Dyno, at the place where I tried to smog twice and it's obviously a smog only place, but that's another story and review. Get a diagnostic of the problem and hopefully fix it, if it's inexpensive. After what Gustafson Brothers Automotive called investigative work which I did not approve, they provided me yet another estimate, this time for almost $3000 which included parts that were recently replaced according to the previous owner that I'm still in contact with who is looking for supporting documents. I mean he had Mercedes Benz hoses on it that they're saying were original when they were just recently replaced, very hard to find parts. I've told not just the front desk young lady who has hard time communicating, concentrating, just working in general but also the technician Sean Leahy who I told numerous times that I need an estimate to how much it's going to cost look into the coolant leak that I developed without the car getting Hot, on Highway 1 after I pulled over less than 10 minutes driving from this place and failure to pass smog and I just left from USC Smog Test. Eric, the front desk lady whoever else just refused to release the vehicle unless I paid them. I mean I still feel like this mentally ill family business is still here threatening, harassing forcing me to give them money, talking about something they have no business doing, at my home, wow and it's Wednesday morning the 13th of September 2023. Please stay away from this place because I know I will. Who in their right mind will pay someone $450 for simple diagnostics I've never seen an estimate this high for diagnostics. Here it's called investigation, smog failure investigation over $300 just for that. Good luck there all Take care ok

I was pleased to find trusted servicing of my Prius 2005 here. I found super nice customer service, garages were clean, organized and service was honest and punctually professional. This was a one stop full service, water & cup of coffee, onto completing the smog, 86k maintenance, filters, and estimated repairs for my maintenance books. Their printout receipt helps to plan ahead for my next phase of repairs & future body work. Plus emergency battery charge was done with AAA recommendations. Super cool way to do online approvals of services too! I'll be back!

My Ford Focus is an '02 and it was leaking oil. After taking it to Gustafson's, they said it would need both front and back seals replaced. It had a host of other problems and I expected to just get a new car while it was still running. The estimate was just over $3,400 for the work and they guarantee for 3 years which I hope, will give me the time to save for another car. They were very considerate in getting me an Uber to and from their garage even though I live several miles beyond their boundaries of Huntington Beach. Two days after pick-up I saw oil. again, on my driveway and I panicked. The mechanic seeing my car; Sean, put it up on the lift right away and checked it. He said it was only residual from the work and gave it a hosing. I am very pleased with their patience for such an old car and I wouldn't trust anyone else. I told them my radio went out and they put in a new fuse for free. Thank You! T.J.Cooling

I had them fix a few rust spots on my roof of my 2000 Ford F250. They quoted $1600 and about a week to fix and I approved it. Upon digging into it, they called and said it was going to be more work than they thought and had to increase the price to $2500. I approved that because I figured I wanted to do it right and not cut corners. They then proceeded to keep my truck for 3 weeks. 2 weeks longer than they quoted. I understand a job might need more time, but that is really over the line. They kept pushing the completion date farther and farther back each time I called them. It got to the point where I said I’m going to come pick up my truck regardless if the work was finished. They did finish it the next day after that call. It was a frustrating experience overall because my wife was without her car for 2 weeks longer than we were expecting. Anyway, when I finally came to shop to pick up my truck, they took 30 minutes to go and pull my truck around… they left me waiting till the very last second. On to the quality of work, the rust repair and body work and paint they did to my truck is sub par. It will work and serve its function and keep the roof from leaking, but there is a noticeable divet in the top cab corner where someone didn’t check to see if the body line was consistent. It’s sub par at best. To be honest, most people won’t notice when they walk up to my truck and I don’t care enough or trust them to fix it and have them keep my truck for another 3 weeks. They knocked off $200 from the price after this all. Thats the only reason why it’s 2 stars for me. I would not recommend Gustafson for body work.

They are most likely to be the best car fix place in the county! The reason I say car fix place. Is that they do everything there, and I do mean everything! And their prices are very reasonable and the people are absolutely fantastic. Now if you're going to go there make an appointment they are super busy for most part I had an appointment this morning so I got lucky and got right in got my smog check and right back out.